Question 1

Do you use sustainable and organic ingredients in your teas?

Accepted Answer

Absolutely! At Wild Heart Tea, we are committed to sustainability and eco-friendly business practices. This means using organic ingredients in our teas. We believe in the importance of supporting the environment and providing our customers with the highest quality, natural products. By sourcing organic ingredients, we aim to minimize our impact on the environment while delivering great tasting, healthier teas for our customers to enjoy.

Question 2

What's in our tea?

Accepted Answer

We like to keep it clean, so you won’t find natural or artificial flavouring in any of our tea blends. Our teas are handcrafted in a home kitchen that also prepares meals for our family. While we take the utmost caution and practice extreme cleanliness, our kitchen also comes into contact with gluten, mustard, nuts, dairy, soy and other possible allergens.

Question 3

What's our shipping policy?

Accepted Answer

At this time, Wild Heart Tea is only processing and shipping orders with billing and final destination shipping addresses located in Canada. 
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Please allow 3-5 business days for your order to be processed. All orders are shipped as an expedited parcel through Canada Post and include tracking. 
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If you are located within the Greater Victoria area in BC Canada, you may choose to pick your order up. Please contact us for more details

Question 4

How long does it take for Wild Heart Tea to ship out the products?

Accepted Answer

Once your order is received, we will initiate processing within 3-5 business days. Kindly note that order processing does not take place on weekends or holidays, as we strive to provide you with exceptional service during regular business days.

Question 5

How long will my order take to arrive?

Accepted Answer

We kindly request your patience as you await the arrival of your order, typically taking 5-7 business days. For remote locations, please anticipate potentially longer delivery times. Please bear in mind that these delivery estimates are provided for guidance and may be subject to variations beyond our control, including weather conditions.

Question 6

How do I change or cancel my order?

Accepted Answer

Once your order is placed, it may be modified or cancelled within 24 hours. Please contact us to make any changes.

Question 7

There is a problem with the quality of my tea. What should I do?

Accepted Answer

At Wild Heart Tea, we prioritize your satisfaction above all else. If, for any reason, you find yourself less than completely satisfied with your experience, we kindly request that you promptly inform us at WildHeartTea@gmail.com or through our website within 30 days of delivery. Rest assured, we are dedicated to going above and beyond to address your concerns and ensure your utmost contentment with our products and services.

Question 8

What is Wild Heart Tea's general cancellation policy?

Accepted Answer

To initiate a cancellation, we ask that you submit a request via email within 24 hours of placing your order. Please note that cancellations can only be considered during this time frame. Upon successful cancellation, the refund process will be initiated, and you can expect the funds to be returned to you within 2-3 business days.

Question 9

Do we accept returns?

Accepted Answer

If you're unhappy with your purchase, we will work with you to make things right.  We are a small family run business and our customers are everything to us. We want you to have the best experience shopping with us, so if you’re not happy with your purchase in any way, please contact us for support.

Question 10

What makes tea a healthy beverage?

Accepted Answer

Tea is a healthy beverage because it is rich in antioxidants, which help to protect the body against damage from free radicals. These antioxidants can help to reduce inflammation, improve heart health, and even lower the risk of certain types of cancer. Tea also contains caffeine, which can help to boost energy and alertness, and L-theanine, an amino acid that can help to reduce stress and promote relaxation. Additionally, tea is a low-calorie beverage that can help to support weight loss and promote hydration. At Wild Heart Tea, we offer a variety of high-quality teas that are both delicious and nutritious.

Question 11

Do our teas contain caffeine?

Accepted Answer

Wild Heart Tea offers a range of teas and tisanes to cater to every palate. While black, green, and oolong teas contain varying levels of caffeine, tisanes are herbal teas that are naturally caffeine-free. As tea is a natural crop, determining precise caffeine levels is challenging, making it impossible for us to provide definitive figures. However, the table below presents average caffeine levels typically found in different teas.

Please keep in mind that this chart serves as a general reference:

Black tea: 25-90mg
Oolong tea: 12-55mg
Green tea: 8-36mg

We kindly advise using this information as a guide, as individual caffeine content may vary.

Question 12

Does the temperature of water affect the taste of tea?

Accepted Answer

Absolutely! Each type of tea requires a specific water temperature for optimal steeping. It's crucial to avoid over-brewing, as it can lead to the tea leaves being burned and negatively impact the taste. Here's a helpful guide for your reference:

WATER TEMPERATURES FOR STEEPING VARIOUS TEA TYPES:

Green Tea: Steep at 80°C / 176°F
Oolong Tea: Steep at 85°C / 185°F
Black Tea: Steep at 95°C / 205°F
Herbal Tisanes: Steep at 100°C / 212°F

By following these recommended water temperatures, you can unlock the full potential of each tea, ensuring a delightful and well-balanced brew every time.

Question 13

Are there any harmful effects of tea?

Accepted Answer

When consumed in moderation, tea poses no harm to the body. However, pregnant women should exercise caution with caffeinated teas and consult their healthcare professionals before including any type of tea in their diet during pregnancy. It's always advisable to seek medical advice to ensure the most suitable choices for individual circumstances.

Question 14

Have another question?

Accepted Answer

If you have any other questions, please don't hesitate to reach out to us! We'd love to hear from you!

Frequently Asked Questions